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Warranty Administrator in Edmonton at Calmont Group

Date Posted: 11/10/2018

Job Snapshot

Job Description

WHY CALMONT

At Calmont you are more than just an employee, everyone is a respected and valued member of our team.  We provide a supportive work environment which enables personal and professional growth.  At Calmont we believe in a healthy work-life balance.

ABOUT THE ROLE

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates.  We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Warranty Administrator at our Calmont Equipment location in Edmonton. 

The Warranty Administrator will be responsible for processing all aspects of the warranty process including claim submission, reconciliation of accounts, and maximizing claim returns.  Some of the job duties will include: 

  • Ensure that all administrative functions within the warranty department are carried out in accordance with company policy
  • Process warranty claims and paperwork on a timely basis
  • Provide customer service regarding warranty questions with parts and service
  • Verify criteria required by factory or distributor
  • Reconcile all warranty receivables with payments through the appropriate accounting schedule
  • Post credits in the ADP accounting system
  • Resubmit all rejected claims promptly or receive authorization to write them off
  • Follow up on payment of outstanding claims
  • Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
  • Arrange for parts to be shipped to the factory or distributor, or to be scrapped
  • File and maintain all service records as required
  • Keep informed of all recalls and bulletins
  • Maintain all service and customer records as required by the warrantor
  • Perform other duties as assigned

    Job Requirements

    DESIRED SKILLS, KNOWLEDGE, AND EXPERIENCE

    • High School Diploma or GED
    • Minimum of 2 years warranty experience
    • Experience with ADP considered an asset
    • Strong customer service and troubleshooting skills with experience analyzing and resolving customer service and client issues
    • Self-starter with the ability to prioritize and organize workload in a fast paced environment
    • Excellent attention to detail with a sense of urgency to meet tight deadlines
    • Energetic and friendly with excellent verbal and written communication skills

    WHY YOU SHOULD APPLY

    If you enjoy working in a fast-paced environment and enjoy a challenge, then this may be the opportunity for you.  We are offering a competitive compensation package along with a first class benefits package for the correct individual. This is an outstanding opportunity.  We would like to thank all applicants for their interest in the position but only those selected for an interview will be contacted.