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Service Writer in Edmonton at Calmont Group

Date Posted: 1/9/2019

Job Snapshot

Job Description


At Calmont, you are more than just an employee, everyone is a respected and valued member of our team.  We provide a supportive work environment which enables personal and professional growth.


Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates.  We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Writer at our Calmont Equipment location in Edmonton.

As a Service Writer, your primary responsibility is to initiate services and repairs by determining performance problems and service requests. As the first point of contact, you will represent the Service Department and the company to our customers.  Some of the job duties include, but are not limited to: 

  • Greeting and assisting customers that enter the service area. 

  • Addressing various inquiries in person, thru email, or on the phone. 

  • Verifying warranty and service coverage, writing repair orders, and maintaining customer rapport and records.

  • Working with service personnel to provide accurate quotes on costs of repairs.

  • Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for. 

  • Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.

  • Assist Service Manager and Service Foreman with other administrative duties as required.

  • Performing other duties as required.

Job Requirements


  • High School Diploma or GED.

  • Minimum of 1 year customer service experience.

  • 2 – 5 years prior experience in a Service Department, or mechanical background preferred.

  • Energetic and friendly with excellent verbal and written communication skills.

  • Self-starter with the ability to prioritize and organize workload in a fast paced environment.

  • Excellent attention to detail with the drive to meet tight deadlines.


If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you! At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with first class benefits for the correct individual.

We would like to thank all applicants for their interest in the position but only those selected for an interview will be contacted.