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Service Writer, Bobcat of Calgary in Calgary at Calmont Group

Date Posted: 11/10/2018

Job Snapshot

Job Description

WHY CALMONT

At Calmont, you are more than just an employee, everyone is a respected and valued member of our team.  We provide a supportive work environment which enables personal and professional growth.

ABOUT THE ROLE

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates.  We are currently accepting resumes from dedicated  and  energetic individuals who are looking for a challenging and rewarding career as a Service Writer at our Calmont Equipment branch - Bobcat of Calgary.

As a Service Writer, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department.  As the first point of contact, you will represent the service department and the company to our customers.  Some of the job duties include, but are not limited to: 

  • Greeting and assisting all customers that enter the service area. 

  • Addressing customer inquiries in person, through email, or on the phone. 

  • Engaging with customers and acting as liaison for the service department.

  • Contacting customers when additional work is required ensuring that work is authorized.

  • Following-up on status of repairs to ensure units will be ready when promised. 

  • Advising customers of the status of repairs and any delays when required.

  • Working with service personnel to provide accurate quotes on costs of repairs.

  • Providing work orders to Shop Foreman for scheduling.

  • Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for. 

  • Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.

  • Performing other duties as assigned.

Job Requirements

DESIRED SKILLS AND EXPERIENCE

  • High School Diploma or GED.

  • Minimum of 2 years Customer Service experience.

  • 2 – 5 years prior Service Department technical experience or mechanical background preferred.

  • Energetic and friendly with excellent verbal and written communication skills.

  • Self-starter with the ability to prioritize and organize workload in a fast paced environment.

  • Excellent attention to detail with the drive to meet tight deadlines.

WHY YOU SHOULD APPLY

If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you! At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first class benefits package for the correct individual.

  We would like to thank all applicants for their interest in the position but only those selected for an interview will be contacted.