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Branch Administrator, Bobcat of Fort McMurray in Fort McMurray at Calmont Group

Date Posted: 6/27/2018

Job Snapshot

Job Description

WHY CALMONT

At Calmont you are more thanjust an employee, everyone is a respected and valued member of our team. We provide a supportive work environment which enables personal andprofessional growth. If you want to work for a company that values your hardwork, and ethics, then this is the opportunity for you! 

ABOUT THEPOSITION

Join our team and experience arewarding and challenging work environment with skilled and supportiveteammates.  We are currently acceptingresumes from organized and responsible individuals who arelooking for a career as a Branch Administrator at Bobcat of Fort McMurray, a division of Calmont.  

Reporting to the OperationsManager, the Branch Administrator willbe responsible for the day-to-day administrative and clerical functions withinthe Rental and Service Departments.  Somejob duties include, but are not limited to:


  • Greeting customers in a courteous and professional manner and ensuring that customers’ questions and inquiries are addressed thoroughly, either by responding directly or directing them to the appropriate internal resources.

  • Developing and maintaining competent product knowledge of all equipment offered at Calmont.

  • Handling incoming rental inquiries by phone, email, or in person.

  • Physically checking in and out all rental units.

  • Inspecting rental units for damage or missing components when returned and ensure they are cleaned.

  • Completing and processing rental agreements and all required paperwork.

  • Picking up and delivering rental units.

  • Maintaining current and accurate customer job files/work orders; including opening work orders, posting technician’s time to work orders, posting technician’s comments, opening approved additional work order segments, etc.

  • Processing all monthly work orders on a timely basis and performing all Service Department month end procedures.

  • Following-up with and provide ongoing service to existing customers to ensure repeat and referral business.

  • Performing other duties as required.

Job Requirements

DESIREDSKILLS AND EXPERIENCE

  • Minimum 1 year of experience in a Customer Service role.

  • Energetic and friendly with excellent verbal and written communication skills.

  • Self-starter with the ability to prioritize and organize workload in a fast-paced environment.

  • Excellent customer service skills with a history of exceeding customer’s expectations.

  • Flexible work schedule to accommodate customers operational needs.

  • Working knowledge of the MS Office package.

  • Valid class 5 Drivers License with a clean drivers abstract.

WHY YOUSHOULD APPLY

If you enjoy working in afast-paced environment and believe in providing excellent customer service,then this is the opportunity for you! At Calmont, we believe in ahealthy work-life balance and we are pleased to offer a competitivecompensation package, along with a first class benefits package for the correctindividual.


We would like to thank allapplicants for their interest in the position but only those selected for aninterview will be contacted.